Help & FAQs
      


Log in

Forgot your password?
Register

How to use Parents in Touch

Register - this is FREE and allows you to view/download a selection of worksheets as indicated by the words 'Free Download' under the title of the worksheet.

Subscribe - this enables you to download as many worksheets as you want and gives you access to all of the fantastic resources on the entire site for just £9.99 per year. What do I get for my subscription?

(Teachers: - click here)

                  

Books for all ages and interests in our February giveaways - you can win STUNT BUNNY, DEVIL'S TRIANGLE, LENNY/ANIMAL123, EASTER BOOKS, BOOBELA, BODY IN THE FOG, WORD BOOK. Full details and entry form.

 

Help - Frequently asked questions

FAQs

To enable us to provide the most efficient service possible for all our users, please try the suggestions below before emailing us

Login/Membership

Technical

Content

I am a member of Parents in Touch but I keep getting a message that these pages are for members only and I cannot view them.
There are two levels of access to the site:

  • Registered users are asked to give us their email address and a password. This allows access to many of the pages on the site. It also allows you to view/download up to 10 worksheets from a range designed to show the resources available to our subscribers. Only one registration per household permitted.
  • A parent subscription to Parents in Touch costs just £9.99 a year (Special Offer 3 years for £19.98), and this gives access to the entire site, including the ability to download as many of the worksheets as you want.
  • If you are a subscriber, please make sure you are logged-in and are viewing the pages for subscribers. Some of the worksheet pages have a link near the top of the page where members are asked to click to access all the worksheets.

How do I become a subscriber?
You need to Log in or Register with us first - see box on left. Then click on "Subscribe", which will appear above "Log out". Then you are able to proceed to a page which links you to PayPal or WorldPay. The annual subscription is £9.99 and we have a special offer: pay for two years and get the third year free - just £19.98.

Subscriptions
The annual subscription through PayPal or WorldPay is a recurring payment ie PayPal/WorldPay will automatically debit your account one year after your first payment and again in subsequent years, unless you cancel your subscription. If you do choose to cancel, your membership will remain in place during the year for which you have paid. Subscribers benefit from the fact that the annual cost remains at the price it was when you joined even if our fees rise. You can manage your subscription on the 'View my account' page, which is available once you have logged in.

I want to subscribe as a teacher
The Teacher Subscription allows you, as an education professional only, to view or download up to 250 worksheets from the entire range on the site and use the resources in school or other professional uses. The cost is £10 a year through WorldPay. You need to register as a teacher to benefit from this offer. If you did not initially register with us as a teacher, please login and go to 'View my account' where you can change your Role from 'Parent' to Teacher'. Please see our Terms of Use for additional information. The teacher subscription allows you to use all the resources at home with your own children, as well as professionally. It does not give access to additional resources but does give access to the Teacher area, where resources are arranged to help you.

I can’t register/log in
If you have a problem registering with us, or logging into the site, please check:

  • that you have entered all your details accurately and that you haven't inadvertently mistyped your email address. We do not have user names  - log in is by use of your email address and the password you selected. 
  • that you have used your email address and password exactly as you did when you registered. Many people register using one address eg at the office and then try to access the site from home using a personal email address. Make a note of your log in details. If you have subscribed, to access member pages you must use the email address and password used on subscribing.
  • If you have problems logging in, you may not be using the correct password. Reset your password by following the 'Lost password' link under the log in box in the left column.
  • log in details are case-sensitive.
  • if you are trying to access all the pages on the site, have you subscribed to Parents in Touch? If you have successfully paid your subscription, you will have received an emailed acknowledgement.
  • try closing and reopening your browser, in case the information has been cached.
  • you are not exiting from the site (e.g. by closing your Internet Explorer browser) or you may have to log in again.

I have forgotten my password
If you have forgotten your password, click "Forgot password?" under the log in box. You will then receive an email with a token and a link. Click on the link and insert the token where indicated. You will then be taken to a page where you can select a new password. You can change your password on your View my Account page when you are logged in.

In order for us to communicate with you effectively by email please enter the following email addresses in your email address book, "safe senders" or equivalent, to ensure our emails to you are not trapped by an over enthusiastic spam filter.

  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Guidance on how to do it can be found here...

Failure to do this could lead to important information not getting to you, for example, a password reminder requested by you might be consigned to your spam/junk mail box.

I want to change the email address registered with you.
Changed your email address? Please log in and change in your 'View my account' page. If you are a subscriber, please do not re-register in order to change your email address - this will not give you access to the resources.

Removal from mailing list
Please update your details in your 'View my account' page if you no longer wish to receive our newsletters. Alternatively, you may opt out of this service at any time by clicking on the Unsubscribe link in the Newsletter. Please note that your request may take a few days to activate.

I want to pay by bank transfer
We prefer to accept WorldPay/PayPal payments which give immediate access to the site.If you are unable to use these, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will provide the necessary details.Not available for special offers or the Teacher Subscription.

May I pay by credit/debit card over the phone?
Sorry, we are unable to provide this facility.

I can’t view/print the worksheets or test papers
Most downloadable documents are Adobe (.pdf) files. In order to view these you need to have Adobe Reader on your computer. This is available for FREE and you can download it from the Adobe web site by clicking here. Please ensure you are using a current version.

Some downloadable documents are created as MS Word (.doc) files. To view a MS Word document, you need to have Microsoft Word installed on your computer. If you do not have Microsoft Word installed, please click here for the Microsoft website where you can download a FREE Word Viewer.

SATS papers We provide links to QCDA for the SATS papers. Experience shows that their site has heavy traffic and it can be temporarily unavailable - unfortunately, this is beyond our control. If you get an error message, please try again later. We suggest you close your browser prior to retrying. Occasionally, their site displays a security certificate message. As this is a Government website, we do not envisage any problems with proceeding but you obviously need to make your own decision.
All the KS1 SATS papers that QCDA allow to be published can be found by searching on the Worksheet Finder under maths/English; SATS papers and age 5-7.

I have MS Word but I cannot see the images on the page
When you view MS Word documents, in order for them to display correctly, you must view the page in Print Layout. To do this, go to View on the toolbar; then click onto Print Layout. Also ensure that your page view is in page width.

My child cannot complete the worksheets on line. 
Our worksheets are designed to be printed and used off line. 

I am using a Mac
You can still view our documents. You might need to install viewers for MS Word (.doc) or Adobe (.pdf) files as explained above.

I have problems downloading pages using Windows Vista
Some files are large and take a while to download - This can occur when using Windows Vista, so please be patient. Word and Adobe documents may open in a new window when using Vista. Vista users may find using Adobe Reader 8 is quicker to download the pages. Please ensure you do not have pop-ups blocked.

How many worksheets and test papers do you have?
We have worksheets and test papers for all stages of educational development from Early Writing Skills to Teaching Phonics and Maths Explained. There are test papers at all the key stages and revision pages to ensure that the children can have complete understanding of all the questions they find difficult. There are over 4500 worksheets and links to other resources available. If you have questions about the resources available, please contact us prior to subscribing. 
The book recommendations complement the resources on the site and are generally links to Amazon.

Are there actual SATS papers on the site?
There are links to actual ‘SATS’ papers for all key stages available to our subscribers. We provide links to QCDA for the SATS papers. Experience shows that their site has heavy traffic and it can be temporarily unavailable. If you get an error message, please try again later.

Are there GCSE papers on the site?
There are links to all the GCSE examination boards and a selection of papers. More papers are available through the exam board sites. As their resources are comprehensive and the examination boards and papers so variable this is a more effective way to inform our subscribers. Exam boards do not always provide answer papers with the question papers. There are a limited number of key stage 4 revision pages on the site.

Answers to papers
We endeavour to provide answers to most of the test and exam papers, with the exception of English because the answers are subjective. We do not see the necessity of providing answers to all worksheets.

Answers to SATS/ICGSE/GCSE papers are contained in the Mark Schemes/Teacher's guides. Other answers are generally found at the end of each worksheet. Where links are provided to other sites, we cannot guarantee that answers are available.

How do I find the information I want?
Using the Worksheet Finder is the best way to select worksheets by age, subject and paper type.

How do I find work at the correct level or for a specific year group?
All children work at different levels and you are the best judge of the suitable work for your child. Many of our papers are marked with the year ie Year 3. If you want a specific year group, use the Search facility on the top left of your screen and type in "Year 3", for example. This will bring up every paper on every subject with Year 3 in the heading.
Once you have ascertained from these the level at which your child is working, you can select appropriate worksheets using the Worksheet Finder and the key stage required. All our pages on science, history, geography, ICT, RE and citizenship are arranged by year group.

Personal advice
Subscribers to Parents in Touch are welcome to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for personal advice on education related matters. This facility is limited to our subscribers and is only available to parent subscribers not teachers.

About us

Jackie Bacon

With life-long career in education, Jackie has worked extensively in both the private and state sectors, for 16 years as a Head Teacher. She has comprehensive academic credentials, including individual qualifications in Nursery, Pre Preparatory and Preparatory to Senior School, plus an additional Mathematics teaching award for Nursery through to Senior School level.

Her teaching experience has been gained in a very wide range of environments: a city-centre private High School, a State Primary School in London’s East End, several State Primary Schools and a private Preparatory School in Kent. In addition to her full curriculum teaching experience in all subjects, she has provided specialist teaching in maths and computing at all ages.

As the Head Teacher for a successful private (charitable trust) co-educational Preparatory School, Jackie was responsible for the delivery of scholarship-level academic standards, sporting and artistic excellence and a caring, nurturing ethos. Whilst raising her own three children (now independent and with successful professional careers), she has provided the best possible start in life to the very large number of children entrusted to her care.

A successful business manager as well as Head Teacher, she has led a punishing schedule in a comprehensive business development programme for her most recent school, with the creation of a wide range of new buildings and other school facilities, and the introduction of many new specialist teaching staff.

The high demand for entry at her school bears witness to her academic professionalism, her caring approach and the continuing achievements of her pupils. She has also found the time to serve on a number of local area educational committees and has a wide knowledge of local authority educational procedures.

Whilst raising her own family and teaching part time, she worked as a voluntary auxiliary carer at a local home for adults with learning disabilities.

Sarah Brew

Sarah has a qualification as Clerk to Governors and is Clerk to the governing bodies of several local schools. This role ensures she has extensive knowledge of current educational developments and the issues faced by schools.

Sarah is a Chartered Librarian, with many years experience of working in academic and school libraries. Her experience includes working in schools and colleges in London, and she was Librarian at a leading public school. Her recent experience as Librarian in a Preparatory school has given her a good insight into encouraging children to develop a love for reading. She has also taught ICT and held the post of Registrar.

As a trained indexer, Sarah has undertaken work for, among others, the National Childrens' Bureau. She has also worked with focus groups for leading educational publishers and worked as a consultant for a market research and information handling company. This has been combined with raising a family.

Viv Best - Healthcare professional

Viv is a highly qualified healthcare professional, with an excellent academic and service record. After gaining her initial qualifications in both Social Care and Mother/Child Welfare, she completed her training as a Registered General Nurse. She followed this with two BSc honours degrees, firstly gaining a BSc (Combined Honours) in Psychology and Health Science, followed by a BSc (1 st Class) in Midwifery. She continues to combine her midwifery career with raising a family of her own.

Her professional experience has been gained in some diverse and challenging environments, including residential care work with the elderly and mentally ill and with children with extreme behavioural and social problems. Her medical experience includes both private and state sector work in obstetrics and gynaecology, surgery and orthopaedics, accident and emergency departments and, for the past few years, she has specialised in midwifery in one of the UK’s largest and busiest maternity units, serving a multi-ethnic community. She has also gained experience in private healthcare, having worked in some of London’s leading private clinics.

A keen athlete and swimmer, Viv supports a holistic approach to personal health issues, through diet, exercise and the appropriate medical care.

 
 

I appreciate your efforts towards helping me with my kids. - L.E.
.
    Bookmark and Share        Parents in Touch on Twitter  

School Zone